SKULL-IQ APP FAQS

THE SKULL-IQ® APP SUPPORTS THE FOLLOWING SKULLCANDY PRODUCTS:

• PUSH ACTIVE

• GRIND

• GRIND FUEL

If your app-enabled Skullcandy product is not listed above, please use this guide to Download Your App.

CONNECT TO THE SKULL-IQ APP

1. Connect your product to your mobile device in Bluetooth settings
2. Open the Skull-iQ app and allow required permissions
3. Your proudct should appear as a headphone to connect with, click "Connect"

If your earbuds/headphones are not found, you should enter your product into paring mode.

FOR PUSH ACTIVE, GRIND AND GRIND FUEL: On the right earbud, press one time then press and hold for one second to make your headphones are discoverable.

• If you are still having trouble, power off, then back on your earbuds/headphones and force close the app. Re-open the Skull-iQ app and re-connect your earbuds/headphones to your mobile phone via Bluetooth connection. Open the Skull-iQ app and click "Connect".
• Check that you are NOT connected or proudct is linked to the other, "Skullcandy App". You can delete the Skullcandy App from your phone. 
• If you have a Push Active x Pit VIper, or x Burton collaboration model, the Skull-iQ app will not work for you at this time. You can still connect to, and use the Skullcandy App, found on this link. 

I NOTICED SKULLCANDY HAS TWO MOBILE APPLICATIONS, WHAT IS THE SKULL-IQ APP FOR?

The Skull-iQ App is exclusively for Skullcandy products featuring Smart Feature Technology®. Download the app to experience everything that Skull-iQ offers, including the ability to download new features when they become available. The Skull-iQ App gives users complete control over features such as: 

• Hands-Free Voice Control – Turn on hands-free voice functionality to control features like Stay-Aware mode, Spotify®, media controls and more.
• Voice Assistants – Do more with your voice. Say "Hey iHeart", for fast and direct access to your favorite artists and radio, free and without any App downloads. More Voice Assistants coming soon. 
• Personalized sound – Take a hearing test and tune your audio device to your unique hearing.
• Customized button settings – Change the way you interact with your device based on the features you use most. 

The Skullcandy App supports a series of Skullcandy product families which have different features and functionality than Smart Feature Technology. Learn more here. 

HAVING TROUBLE? KNOWN ISSUES WITH THE SKULL-IQ APP:

There are a few known issues we are working to overcome in the Skull-iQ App. Find tips below.

Firmware Updates: When you first use the Skull-iQ app, if you are not running the latest available product firmware Skullcandy has released, you will be guided through a firmware update that will take not more than five minutes. 

• Android Skull-iQ App users: If it seems like the Firmware Update process it taking longer than five minutes, it may have encounted a problem. Please cancel the firmware update process and once you see the Firmware Update screens again, re-start the process and it should complete successfully the second time through. 

Equalizer: Preset and custome EQ options are available for desired audio configuration.

• iOS Skull-iQ App users: On occasion, preset and custom EQ options do not show. We suggest you force quit the app and re-launch the Skull-iQ app. If they still do not present, power your earbuds/headphone off and back on again and reconnect to the Skull-iQ app. 

Personal Sound: Allows optimized audio in real time to overcome masking, making it easier to hear every detail at lower, safer volume levels, and tuned to your unique hearing. 

• In some cases, it may appear that you have a personalized sound profile already set up. Click through 'Edit your profile' in order to take the hearing test, play with personal sound profile refinement options, or re-test your hearing. 

https://support.skullcandy.com/