PHONE PAIRING.
I AM HAVING TROUBLE CONNECTING MY PRODUCT TO MY PHONE.
When connecting your product to your mobile device, make sure your product is in pairing mode. This is usually achieved across products with a cycle off and back on.
- To use the Skullcandy App, make sure you first successfully pair your app-compatible Skullcandy product to your phone.
- Go to your mobile Bluetooth device list and select the Skullcandy product name that you want to pair. If you see your product’s name followed by “-LE” this is a secondary connection for Tile™ services. It will not allow for audio and calls over this connection; it is not the correct Bluetooth connection to support the use of the Skullcandy App.
- If you do not see your product’s name without “-LE” in your Bluetooth devices pairing list, please complete a clear paired device reset. For most Skullcandy audio products, powering your earbuds or headphones off then back on will get you back into pairing mode.
**THERE ARE SCREENSHOTS BELOW SHOWING THE DIFFERENCE AS IT WOULD APPEAR ON YOUR PHONE**
I SEE MY PRODUCT LISTED IN MY PHONE’S BLUETOOTH SETTINGS WITH A -LE ON IT. WHAT DOES “-LE” STAND FOR?
You may notice your Skullcandy product showing up two times in your phone Bluetooth devices list. One is the regular audio streaming connection…
- LE stands for “Low-Energy Bluetooth.” Since your Tile™ enabled product gives off different Bluetooth connection points, you might also see your product name followed by -LE, such as “Sesh Evo-LE.” You don’t want to select this when it appears in the list of your available devices. This is the Low-Energy Bluetooth connection that the Tile™ App uses for its bud tracking functionality. Instead, select just the product name with a small headphone icon to the left. Such as “Sesh Evo”.
**THERE ARE SCREENSHOTS BELOW SHOWING THE DIFFERENCE AS IT WOULD APPEAR ON YOUR PHONE**
Android on the left: iOS on the right:
https://support.skullcandy.com/