PAIRING ISSUES?
ISSUE: The biggest challenge with true wireless earbuds is ensuring your buds are properly connected to each other and your device. There are times when you may unintentionally disconnect your buds and change their paired state; this can create pairing challenges and impact your ability to use either bud solo (Master Role Switch). Do not worry, as this is an easy fix!
SOLUTION:
- To ensure ease of re-pairing, please unpair or forget your Jib™ True in your paired Bluetooth device list
- Remove your Jib™ True earbuds from the charging case and Manually Power them OFF, by touching and holding the button on BOTH buds for 4 seconds
- Once both buds have been powered OFF, touch and hold the button on each bud for 10 seconds to completely reset them (this will power cycle them on and off again).
- Once both buds have gone through the power cycle, place the buds back in the case until both LEDs show red, and then pull them back out.
- Both buds will automatically power ON and the LEDs will simultaneously flash BLUE while they sync to each other.
- Once the buds have synced together, you will hear a tone to indicate the sync was successful and ONLY the LEFT bud will begin to flash RED/BLUE.
- At this time, turn ON your device’s Bluetooth and look for Jib™ True in your list of "Available Bluetooth" devices, and select it. For Android devices: "Click “+ Pair New Device” and select Jib™ True to pair your earbuds to your device.
- IMPORTANT – Select the “Pair” and “Ok” prompts that will pop up on your screen.
- Once successfully paired, a voice prompt will notify you are now “Connected”
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