BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY?
ISSUE: Not seeing the RED LED indicator on the bud when you’ve placed your JIB TRUE back in the case?
SOLUTION:
- Wait momentarily as the buds connect, occasionally it takes a few seconds to begin charging
- Check to see if any debris is blocking the charging pins in the case, or on the bud
- Check to see if the removable in-ear gels are placed correctly on the acoustic port, this could be keeping the buds from sitting correctly in the case
- This same issue could also be interfering with your case lid when closing, if you’re having a hard time closing the lid correctly, this is an indicator that buds are not set correctly or the gels are interfering.
- When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).
If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.
https://support.skullcandy.com/